Customer Service / Inside Sales

SIKLA USA INC.

Sikla USA Inc. is a subsidiary of the German- Austrian Sikla Group, a manufacturer of modular steelwork and pipe support systems for industrial steelwork solutions. From our Duluth (GA) office our team services the North American markets (USA and Canada), what includes engineering/ technical and logistical service to our partners, distributors and MEP customers, all associated with the Sikla range of products.

JOB DESCRIPTION

This role is open to US based candidates with an understanding of the US construction industry and with background in Customer Service / Inside Sales roles (preferred). The CS/ IS supports our sales, purchasing and engineering teams and is assisting in daily office needs and managing our company’s general administrative activities. CS / IS responsibilities include answering phone calls, processing sales orders and helping with customer enquiries. 

KEY RESPONSIBILITIES

• Handling incoming phone calls/ “gatekeeping”.
• Processing enquiries and quotations.
• Keeping customers informed about order/delivery status.
• Providing general support to visitors and guests.
• Assisting the sales/ field team with customer/order information.
• Processing sales orders and re-stocking orders.
• Checking stock levels and processing stock levels information.
• Stock movements – goods in, goods out.
• Processing warehousing tasks.
• Processing logistic tasks (freight estimates, freight coordination, freight invoices etc.).
• Processing customer invoices.
• General office duties (e.g. data entry, filing, copying).
• Maintaining contact lists and general information in the ERP system.
• Preparation of regularly scheduled reports.
• Backup for Replenishment Manager/ Supply Chain Manager.
• Personnel Management for other Customer Service Employees (+ Office Management).

REQUIREMENTS, QUALIFICATIONS, AND SKILLS

• Excellent written and spoken American English communication skills.
• Good written and spoken German communication skills (preferred).
• Distinct reliability and commitment in internal and external communication.
• Working with office management systems, MS Office (Excel) and office equipment (printers, copier etc.). 
• Ability to work productively, efficiently, effectively with initiative and drive under tight timescales.
• Good self- organized and independent work in our Suwanee (GA) office.
• Capable of prioritising tasks and multiple assignments.
• Good research skills and attention to detail.
• Proactivity and personal responsibility.
• Good attendance and punctuality.
• Willingness to work overtime and/ or flexible hours when required.
• Extremely good team worker demonstrating loyalty and commitment to both the organisation and its members.
• Opportunity to grow with the company.
• Profound knowledge of Microsoft Office and ERP Systems.
• MS Office skills for Outlook, Excel (+ VB), Word, PowerPoint.
• 2- 3+ years of experience of sales and office administration.

JOB TYPE/ BENEFITS

• Permanent Position: This is a permanent role.
• Full-Time Employment: Working 40 hours per week, Monday to Friday, from 8:00 am to 5:00 pm (including a 1-hour lunch break).
• Location: Suwanee 30024, Georgia.
• Work Authorization: Candidates must have authorization to work in the United States.
• Competitive Salary: Salary will be competitive and dependent on qualifications and experience.
• Performance-Based Bonus: Optional performance-based team bonus.
• Retirement Plan: 401(k) retirement plan with a partial company match payment.
• Health Insurance: Health insurance plans.
• Paid Time Off: PTO.

 

 

YOUR CONTACT

Steffen Leskien