Sales and Customer Service Assistant
For more than 50 years, Sikla has been one of the leading European specialists in support solutions and fastening systems. To date, Sikla products are used in more than 40 countries worldwide through our network of branches and authorised distributors.
The Sikla Group is a dynamic and diverse company where innovative thinking, ideas and initiative are encouraged. We attach great importance to working in a respectful and family environment.
Sikla UK was founded in 2003, has grown significantly since then, and is currently recruiting new people to join the Team.
As part of the Customer Service Team you will be responsible for Customer Service duties and for providing administrative support to the Supply Chain operations. This role involves administrative tasks, maintaining accurate documentation records, providing an excellent level of customer service and proactively communicating with all company stakeholders.
Teamwork, communication and attention to detail are crucial for you to succeed in this role.
Your duties and key responsibilities
- Answering and directing incoming phone calls, dealing with inbound enquiries, and providing an exceptional level of Customer Service
- Assisting and liaising with the Customer Service, Purchasing, Warehouse and Logistics Managers at all times
- Assisting the Field team with customer/order information
- Processing sales quotations, orders, and invoices on the ERP system
- Maintain comprehensive and organised filing of all the relevant Sales documents
- General office duties (e.g. data entry, filing, copying)
- Checking stock levels
- Keeping customers informed about order status
- Maintaining contact lists and general information in the CRM system
- Assisting in the preparation of regularly scheduled reports
- Providing general support to visitors and guests
- Minimum 2 years of proven experience in customer service and administrative relevant roles
- Proficient in using ERP software and MS Office applications (Teams, Excel and Outlook)
- Strong communication and interpersonal skills
- Excellent multitasking and priority management skills
- Self-motivated and highly proactive
- Ability to work collaboratively with a sales team and other departments.
- Strong attention to detail and organisational skills.
- Working hours: Monday to Thursday 8am to 5pm, Friday 8am to 3pm
- 25 days annual leave (+ bank holidays)
- Onsite free refreshments and monthly staff lunches
- Private Healthcare & Local Gym Membership (after probation)
At Sikla we believe in career plans based on long-term strategy, built on teamwork, growth and development. You will always be encouraged to bring your ideas to the table and develop your skillset towards real career opportunities within the company.
If you are interested in this position, please submit your application for consideration.
We look forward to hearing from you!
You will find more information about Sikla and its Team on our website and LinkedIn page.
[Interviews for the position to be held in September]
